Privacy Policy

Effective Date: 12/19/2024

Thrive Life Holdings, LLC ("Thrive") values your privacy and is committed to transparency regarding how your information is collected, used, and shared. This Privacy Policy explains our data practices, including how we handle health-related information in compliance with Section 5 of the FTC Act. Please note that this arrangement is not governed by HIPAA (Health Insurance Portability and Accountability Act).

What Information We Collect

We may collect the following types of information, depending on your interactions with us:

Personal Information: Name, email address, phone number, and other contact details.
Usage Data: Information about how you interact with our website, applications, and services.
Transaction Data: Information related to purchases and services you engage with through Thrive.
Health-related information: This is collected directly from you and, when applicable, from third-party providers that you authorize. This may include details about your health conditions, medications, and physician visits necessary for service coordination.

How We Use Your Information

We use the information we collect for the following purposes:

To provide and enhance our services, including wellness programs and personalized care recommendations.
To communicate with you about your services, including reminders, updates, and support.
To coordinate your care or services with partnering organizations, such as WellSync.
To comply with legal obligations or enforce our terms of service.
For research, analytics, and service improvement purposes.

We will not use your information for purposes unrelated to the services you have requested without obtaining your explicit consent.

How We Share Your Information

We may share your information as follows:

With Partnering Organizations (e.g., WellSync, Ola Digital Health): To coordinate care and provide services you have purchased or consented to.
With Service Providers: To assist with our operations, such as hosting, analytics, and customer support.
With Your Consent: For any other purpose you explicitly agree to.
As Required by Law: If disclosure is necessary to comply with legal obligations or protect our rights.

With your consent, we may exchange health-related information between Thrive and your designated third-party healthcare provider (e.g., Ola or WellSync) to facilitate coordinated services. By engaging with our services, you consent to this exchange of information for the purposes of care coordination and service delivery.

Special Notice About Health-Related Information

While we handle health-related information to provide you with services, HIPAA does not govern this arrangement. Your information is protected under the Federal Trade Commission (FTC) Act, which prohibits unfair or deceptive practices.

What This Means for You:

Your health-related information is handled responsibly and shared only as described in this Privacy Policy.
You will always have the option to opt out of sharing your information for purposes beyond the essential delivery of services.

Your Choices and Rights

We provide you with control over your information. You have the following options:

Access and Correct Your Data: Contact us to review or update your personal information.
Withdraw Consent: Opt out of data sharing that is not essential for providing services.
Data Deletion: Request that we delete your personal information, subject to legal and operational requirements.
Marketing Preferences: Opt out of receiving promotional communications at any time by following the instructions in our emails or contacting us directly.

By consenting to share your data with Thrive and partnering organizations (e.g., Ola/WellSync), you acknowledge and agree that this information may be exchanged between Thrive and the third-party provider for the purpose of coordinating services. Thrive's Privacy Policy governs this exchange, unless otherwise specified by the third-party provider’s policy.

How We Protect Your Information

We employ administrative, technical, and physical safeguards to protect your information. While we strive to ensure the security of your data, no method of transmission or storage is entirely secure. If you have concerns about data security, please contact us.

We implement additional encryption and security measures for sensitive health-related information, including data related to health conditions, medications, and physician visits. This information is protected using industry-standard encryption protocols during transmission and storage.

Transparency for Consumers

We are committed to ensuring you are informed about how we handle your information. You will be notified:

At the time of data collection, through this Privacy Policy and any service-specific notices.
If there are any material changes to how we handle your information.

Exit Incentive and Consent for Data Sharing

To ensure you have control over your data, we provide a clear consent process when you transition to Thrive’s services:

Consent for Continued Services: Before proceeding with Thrive, you may be prompted to consent to sharing your information with Thrive to coordinate ongoing services.
Opt-Out Option: If you choose not to continue, you can terminate your journey without further data sharing.

Policy Updates

We may update this Privacy Policy to reflect changes in our practices or legal requirements, and it is your responsibility to stay up to date with any amended versions. Updates will be effective immediately upon providing notice via the website.

Contact Information

For questions or concerns about this Privacy Policy or your data, please contact us:

Thrive Life Holdings, LLC (“Thrive”)
Email: thrive@mdoholdings.com
Website: livethrive.co